🥉AMERS Prof Serv AI Hackathon

Our team proposed an idea, 'Einstein Validator' - an AI assistant to provide comprehensive support through simple chat interactions, offering limitless possibilities for enhancing Privacy, Accessibility, Product promotion, Deal Generation, Order Creation, Reviews, and more.
(Before Agentforce was launched)

Challenge

Team Members

I proposed the initial idea, created story scripts using the Einstein app on Salesforce, designed the Einstein Validator UI and Figma prototypes, produced demo videos, and delivered the final presentation.

The hackathon mission was to use AI to work smarter and deliver more value to our customers and business processes.

My contributions

1 Designer, 3 Technical Architects

I worked as a Lead Product Designer and Product Manager for a team of 5.

My Role

Timeline

Oc 13, 2023

Oc 27, 2023

Nov 17, 2023

Dec 15, 2023

Dec 15-Jan 12

Jan 17, 2024

Registration

Use Case/Idea Submission

Architectural Design

Solution & Recorded Demo

Presentations to Panel

Winners Announcement

Users are concerned about privacy and accessibility across Salesforce platforms and often face difficulties with manual processes for complex workflows.

For example, in order creation, customers currently receive product orders through multiple channels such as web services and email. Email orders are time-consuming because staff must read them and manually enter the information into the system.

Problem Statement

Meet Einstein Validator

Our Einstein Validator improves all of these areas — accessibility, privacy, product promotion, deal generation, order creation, reviews, and more.

1. The user writes an email to input order details.

2. The seller can then confirm the orders through the Einstein Validator — an AI assistant.

3. Once verified, the order details are stored in the Salesforce Order Details object.

📧

💬

📦

Significant reduction in time and errors for order inputs and details from unstructured emails.

Human-in-the-loop approach, allowing human validation before finalizing order creation.

Improved overall customer satisfaction and sales potential through an automated process integrated with the Salesforce platform.

⏱️

✅

👍

Benefits

What other team member says

"Janie's ability to coerce, encourage, and motivate a busy team of people was a key success factor that enabled the team to complete the solution within the competition timeframes.

She showcased her exceptional ability to visualize the solution from the user's perspective and describe the value in terms of accuracy and time saved. Janie's presentations were of top quality. Thanks to her efforts, the team won third prize in the competition."

Mathanan Yogaratnam - VP, Delivery Leader at Salesforce